Privacy Policy

Introduction

We believe that it is extremely important to protect the privacy of our customers. We are providing this privacy policy to help you better understand the ways in which your personal information is gathered and used.

Travel arrangements are provided by Sunset Travel Inc. Sunset Travel and its affiliated technology and marketing agencies, and travel agency distributors, gather, store, and process the information from this website. They help us use customer information to create and distribute products, specials, promotions, and website features for our customers. Except as indicated in this Privacy Policy, Sunset Travel and their affiliated technology and marketing agencies, and travel agency distributors (hereafter “Travel Provider”) will not sell or share your personally identifiable information with any third party company or agency without your permission.

Scope

This policy applies to all personal information collected by or submitted to us online at this web site.

Information We Collect

This website collects customer information when you book online using the online booking form and when you fill out a Customer Service request.

  • Customer Name
  • Traveling Companion Name
  • Mailing Address
  • Email Address
  • Telephone Number
  • Credit/Debit Card Information
  • Reservation Number

When you book a vacation online, we collect and share your personal information such as your name, address, phone numbers, and email address, with the Travel Provider. This information is used to process and complete your online order, to ensure that you receive applicable room credit for online travel purchases for participating flights and hotels and so that the Travel Provider or its partners, affiliates or companies may contact you (by phone, email or regular mail) about services or products that may be of interest to you.

The information you supply when you book a vacation online is used to process and complete your online order. When you purchase travel services from us, we provide information about you to the airline, car rental agency, hotel, travel agency or other contracted third party. This information is necessary to process your request and to ensure the successful fulfillment of your travel arrangements. We do not share this information with any outside parties except to the extent necessary to process your order (for example, credit card authorizations). Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book.

The information you supply when you send in a Customer Service request is used to assist you with your request. It may also be used to help us review and improve our products, promotions, and customer service.

The information you supply when you send a suggestion or comment to the email suggestion link is used to reply to your comment. Your information may also be forwarded on to the relevant product team or Customer Service team to further process your comment or to help improve our product, promotions and customer service.

The information you supply when you send an email/web page to a friend is used to forward the relevant email or web page information. We will not send additional emails or mailings to your friend. Your friend must subscribe to our guest book or provide information himself/herself through one of the other available means before we will contact him/her.

Information collected through some/all of the methods listed above may be used by the Travel Provider to improve products, processes and customer service. We may also use some/all of the information to create customer mailing lists and may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used by the Travel Provider for its own marketing and promotional efforts, and will not be sold or shared with any third parties.

We may also use non-identifying or aggregate information to improve our website, track promotional success, and/or to share website usage information with our hotel, airline or other business partners. This information may include number of page views, visitor sessions, session length, hits, number of unique visitors, browser type, number of visits by each visitor, most requested pages, most accessed pages, top paths through the site, number of returning users. Not all of this information is shared with our business partners, but some aggregate numbers such as page views on a particular page during a particular time frame may be shared. However, no personally identifiable information about you will be shared with any third party.

Use of IP Addresses and Cookies

We do not use cookies on our site. However, without the use of cookies, we do gather the number of unique visitors as well as the number of page views each visitor makes. The information is used for promotional and marketing purposes only and in the compilation of web usage reports. The reports generated do not recognize any information specific to your location, or anything specific to your individual machine, with the exception of browser detection (where available, so that we ensure that our site works across numerous browsers) and monitor screen resolution (so that we can ensure that our site will fit your monitor properly).

Commitment to Information Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, there are appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. This website uses SSL (Secure Socket Layers) to encrypt and protect your personal information and understands that this is vital in the exchange of credit card and password information.

Commitment to Child Privacy

Protecting the privacy of children is very important to us. We do not collect or maintain information from our website from those known to be under 13 years of age. No part of this website is designed to attract anyone under the age of 13. When online bookings are made, the ages of children traveling with an adult are collected so that the appropriate hotel room and pricing can be chosen for the reservation. The lowest age range specified on the guest book sign up form is “18 and under.”

How to Access or Correct Your Information

You can access the personally identifiable information you submitted when you made an online reservation by viewing your password-protected reservation. You will be asked to enter both your reservation number and your password. It is the responsibility of the password holder to take reasonable precautions to protect his/her own password. Do not tell anyone your password or write your password down where it can be viewed by others.

Opt-In Information

If you wish to receive information about news, products, and specials via email, you may sign up on the email specials sign-up page. You may also sign up to receive email specials when you book online by checking the appropriate box on the online booking form. Information you submit for the purposes of online bookings will not be used to subscribe you for the email guest book unless you specifically opt-in for the email guest book.
Information you submit through any of the online methods, including online booking, may be used to create customer mailing lists. We may occasionally send our customers promotional pieces or other mailings. Mailing lists compiled from the information you provide will only be used for our own marketing and promotional efforts, and will not be sold or shared with any third parties.

Notification of Changes to Information-Use Policies

If at some future date, we determines that we will change the manner in which we use the information we collect on the website, you will be notified prior to us making the change. You would have the option of choosing to continue or not continue to be a member of our database receiving emails, and would have the option of unsubscribing. Information collected prior to any information-use changes would be managed according to the Privacy Policy in place at the time it was collected. Only new information collected online would be subject to any new information-use policies.

How to Contact Us

If you have any questions or comments regarding this privacy policy, please see our Contact Page for information on how to get in touch with us.